Your Data,
Handled Properly.

1. What We Collect

We only collect personal information that helps us run our business and deliver our services. This may include:

• Your name, email address, phone number, and address
• Booking and quote details
• Location details for mobile valeting appointments
• Vehicle information relevant to the service
• Basic website usage data such as browser type, device type, pages visited, and time spent on the site

2. How We Use Your Information

We use your information to:

• Reply to enquiries and provide quotes
• Book and carry out valeting services
• Contact you about appointments or service updates
• Improve our website and customer experience
• Meet legal and business record-keeping obligations

3. Photos and Videos

We may sometimes take photos or videos of vehicles we work on for use on our website or social media pages. Where identifying details are visible, we will only use that content with your permission.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent for optional uses such as promotional content
• Contract where processing is needed to provide a requested service
• Legitimate interests for running and improving our business
• Legal obligation where we are required to keep or share information by law

5. Sharing Your Information

We do not sell or rent your personal data. We may share it only where necessary with trusted service providers, or where required by law.

6. Cookies and Website Data

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site. You can control cookies through your browser settings, although disabling them may affect how the site works.

7. Data Retention and Security

We keep personal data only for as long as necessary for customer service, business records, and legal obligations. We take reasonable steps to protect your data and limit access to authorised individuals only.

8. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where consent has been relied upon

To make a request, email contact@jlmvaleting.co.uk.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites, so we recommend reviewing their policies separately.

10. Updates and Complaints

We may update this policy from time to time to reflect changes to our business or legal requirements. If you have concerns about how your data is handled, please contact us first.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk.